We don’t just understand your business, we live your business

The customer service charter sets out our commitments to delivering a high standard of customer service. It outlines the type of service we aim to provide, how to contact us and give feedback, particularly if anything goes wrong and how you can assist us to better serve you.

Key Commitments

We will continually work towards improving the standards of service, relationship and ultimately delivery with you. This will be guided by the following key principles:

  • Quality and Expertise

    Our key competitive advantage is in utilising our knowledge, skills and wider group contacts to provide you with the best people on the marketplace.

    We will endeavour to find the best motivational, technical and cultural fit to your business which will add short, medium and long term value.

  • Transparency and Integrity

    We aim to provide you with clear, relevant and timely information, as well as a clear set of terms and conditions.

    We will be open and honest with you and follow through on our commitments.

  • Partnership

    We will work hard to develop our relationship.

    We will listen to you and follow through on our commitments.

    We will take manage and take control of the process fully because we recognise your time is precious.

  • Genuine Consultation

    We value your feedback.

    We will work with you to understand how we can improve our services.

  • Efficiency

    We will provide communication and information which is timely and easily understood.

    We will respond to e-mail and verbal communication on the same day it is received. The best number to use for direct communication is 01606 818154.